ITIL Service Operation

ITIL SO

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? growvexacademy ITIL Intermediate Service Operations is your next step. growvexacademy is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

Course Objectives:

Combining the ITIL® SO Training to understand Service Management as a Practice and Service Transition. Designing processes and helping the processes interact with other Service Lifecycle processes Defining the sub-processes, activities, methods and functions through SO Training that are used in each of the Service Operation process Preparing for the roles and responsibilities through ITIL® SO Exam Study ITIL® service operation to understand measuring of Service Operation performance Acquiring knowledge through ITIL® SO Certification hereby understanding technology and its implementation requirements in support of Service Operation.

Live Online Training

$ 599 USD
  • ✔ 48 Hours of Live Online Training
  • ✔ 6 Chapter Tests and Evaluation Tests.
  • ✔ 18 Professional Development Units (PDUs)
  • ✔ Interactive Case Study, Sample Papers
  • ✔ 24X7 eLearning Access, and support over Email
  • ✔ Certified Trainer and Mentorship from industry experts
  • ✔ Get Completion Certificate from EduBuddyz
Enroll Now

Self Paced Course

$ 399 USD
  • ✔ 37 High Quality Videos
  • ✔ 18 PDUs and 2 Mock Tests
  • ✔ Downloadable Podcasts
  • ✔ Chapter Tests & Evaluation Tests
  • ✔ Study Guides Including PDF files
  • ✔ 24X7 eLearning Access, and support over Email
  • ✔ Weekly query resolution sessions
Enroll Now

Classroom Course

  • ✔ Weekend Exam Prep Training Classes
  • ✔ 180 days of access to high-quality Self-paced learning content
  • ✔ Globally recognized industry experts Trainers
  • ✔ Mentorship from Industry Experts
Contact Us

Course Outline

  • Introduction to ITIL
  • Benefits of ITIL
  • Sources of Best Practices
  • Qualification of Schemes
  • Balancing Strategic Dynamics
  • Governance and ITSM
  • Business Case
  • ITIL Service Lifecycle
  • Introduction to Service Operations
  • Service Operation Processes
  • SService Operation Functionals
  • Service Operation Principles

 

  • Service Operation Processes
  • Incident Management
  • Request Fulfillment

 

  • Access Management

 

  • Operational Activities of Processes

 

  • Common Service Operational Activities

Technical Management

  • IT Operations Management
  • Application Management
  • Generic Roles and Responsibilities
  • Technology Considerations

 

  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

  1. 2 Simulated Exams

  2. 100% Money Back Guarantee*

  3. 1 Year E-Learning Access

  4. Learning Aids

  5. Instructor-led Training*

ITIL Intermediate Service Operation course by Edubuddyz will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification. The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

  1. Make a way for additional job opportunities.

  2. Gain systematic and professionally valued approach towards Data Management.

  3. Perk up your position in the job market by becoming an ITIL certified professional.

  4. Get certified and get better paid.

  5. Learn the best practices to increase business productivity.

  6. Gain expertise in ITIL methodologies and stand out from the uncertified counterparts.